Frequently Asked Questions

According to Nextiva that you recorded your voicemail greeting as “Extended Away” rather than “No Answer”.
This causes the system to disable message deposit in order to avoid an overflow.
Nextiva has switched the voicemail setting to No Answer, but you will want to double check the greeting that plays and ensure it is up to date.
Below you can find the difference between the three voicemail modes:
No Answer greeting
The No Answer greeting plays for the callers when their call is not answered.
Press 1 > 3 > 1 > start recording at the tone and press # to stop recording.
Busy greeting
The Busy greeting plays for callers when the user is already on a call.
Press 1 > 2 > 1 > start recording at the tone and press # to stop recording.
Extended Away greeting
This greeting is useful for when you go on vacation or are away for an extended period.
Press > 1 > 4 > 1 > start recording at the tone and press # to stop recording. Press 1 to activate the Extended Away greeting.